FAQ's

Buyers Pick Ph partners with global merchants in order to provide you the best possible price on each item we have in store. 

That means that your order may be shipped from global areas such as Indonesia, Malaysia, Africa, India Hongkong or China. These are our trusted suppliers and we offer a 100% satisfaction guarantee. 

Q: What is your Return and Refund Policy? 
Our policy lasts 7 days. If 7 days have gone by since you receive your item, unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be UNUSED/UNOPENED and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempted from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods,  items for personal use (makeup, lipsticks, brassiere, panties, lingeries, etc), hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 

• Gift cards 
• Downloadable software products 
• Some health and personal care items 
• Free items on the store (Free, Just pay Shipping Products) 

There are certain situations where only partial refunds are granted (if applicable), in a form of store credit. 
Any item not in its original condition is damaged or missing parts for reasons not due to our error 

Change of mind on your part does not entitle you to a refund or exchange.

Shipping fees are not refunded unless your item was not yet shipped when you requested cancellation.

If a refund is determined to be warranted, we will process a store credit for the original price of the item as quickly as possible. Shipping charges will NOT be refunded. 

Q. What will I do if I received a damaged product. 
Please send a picture to info@buyerspickph.com as a proof.

Q: Can you deliver to my Province? 
We can deliver almost anywhere. Shipping time is 3-15 business days. 

Q: I made a mistake on my order. 
A: Please contact us ASAP at info@buyerspickph.com or message us on Facebook at Buyers Pick Ph. We can only make changes to orders that are ordered in less than 8 hours. If more than 8 hours have passed, there is a less chance that we can make any changes. 

Q: I ordered 2+ items, but only received one, where is the rest of my order. 
We have a large assortment of products not stocked on hand when you order multiple items at a time, they may be shipped separately so they get to you in just a few days. Nothing to worry about if you don't receive all items at once … they just are on the way!

Q: How can I cancel my order? 
You can only cancel your order within 8 hours upon placing your order. We process all orders as fast as we can. If you want to cancel your order, let us know immediately at info@buyerspickph.com or message us on our facebook page. Orders canceled beyond 8 hours are already shipped and no changes are no longer applicable. As most of our items are shipped from overseas and it cost us much shipping fee, so orders placed beyond 8 hours can no longer be canceled.

Q: I ordered Items on Hand and Pre-order. When will I get them?

They will be delivered separately, but we will handle shipping fee for the second package. Items on Hand will be delivered within 3-15 business days and Pre-order items will be delivered in 3-4 weeks. Both are available for Cash on Delivery. 

For any questions you have, please contact us at info@buyerspickph.com or on Facebook at Buyers Pick Ph